Cyclone Alfred – Australia’s East Coast Service Impact. Due to Cyclone Alfred impacting Australia’s East Coast, there is potential for all shipments and Service Field Appointments to be delayed. Park Place Technologies will continue to work with our customers and partners in the affected region. Read More
Cyclone Alfred – Australia’s East Coast Service Impact. Due to Cyclone Alfred impacting Australia’s East Coast, there is potential for all shipments and Service Field Appointments to be delayed. Park Place Technologies will continue to work with our customers and partners in the affected region. Read More
Cyclone Alfred – Australia’s East Coast Service Impact. Due to Cyclone Alfred impacting Australia’s East Coast, there is potential for all shipments and Service Field Appointments to be delayed. Park Place Technologies will continue to work with our customers and partners in the affected region. Read More
Cyclone Alfred – Australia’s East Coast Service Impact. Due to Cyclone Alfred impacting Australia’s East Coast, there is potential for all shipments and Service Field Appointments to be delayed. Park Place Technologies will continue to work with our customers and partners in the affected region. Read More
Cyclone Alfred – Australia’s East Coast Service Impact. Due to Cyclone Alfred impacting Australia’s East Coast, there is potential for all shipments and Service Field Appointments to be delayed. Park Place Technologies will continue to work with our customers and partners in the affected region. Read More
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Data Center Maintenance

The global leader in hardware maintenance and infrastructure support.
Home » Data Center Maintenance

Unmatched Data Center Maintenance Services.

Park Place Technologies provide an unparalleled tier of support for storage maintenance, server support and network hardware maintenance. ​

While OEMs and other data center maintenance companies struggle to keep pace – Park Place provide proactive monitoring, 24/7 L3 support, the industry’s only First-Time Fix™ Guarantee and more, for our 21,500+ customers globally.

October 15, 2024
“I have been working with Park Place for a very long time. The service is very smooth compared to other vendors and the resolution is very quick."
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October 15, 2024
"Park Place Field Engineers are technically savvy, have vast insights, are expert troubleshooters, and are always willing to bend when needed."
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February 1, 2024
"This service it is really important for our company, since we have a lot of Hardware which is out of support and this is vendor which we can rely to support old hardware."
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October 2, 2024
"From day one Park Place has been exemplary. I can't think of any other service company I deal with that is so utterly efficient."
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October 2, 2024
"Overall, they manage my hardware and typically send me an email before I even get an alert. They've been super easy to work with."
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October 20, 2022
"Service is delivered w/ great urgency and professionalism."
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September 1, 2023
"We always obtained a quick response and commitment to get the necessary spare parts."
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September 1, 2023
"Our overall experience has been amazing! The process to submit a ticket is super easy and the techs that respond are very knowledgeable."
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April 18, 2023
"Park Place is always willing to work with the customer to ensure the systems are operational again in the least amount of time"
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Supported OEMs

IBM hardware logo
intel OEM-supported by our third-party data center maintenance
juniper networks image token

Data Center Hardware Maintenance​ from Park Place

Flexible Service Level Agreements (SLAs)​
We believe in total flexibility for every customer. That's why we offer a wide range of SLAs and if needed, Park Place will even tailor one specifically for your need.

Support for IT Hardware Still Under OEM Warranty​
Park Place Technologies can serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and hassle of talking to support lines.
  • One Partner for all OEMs, Wherever you are
    • With multi-vendor hardware support provided in ~180 countries, we simplify IT maintenance by reducing the number of partners you need.
  • Extend the Life of Data Center Hardware
    • End of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives.
  • Automated Data Center Third Party Maintenance
    • ParkView Hardware Monitoring™ monitors for hardware failures 24/7 and automatically opens tickets, triages the issue and dispatches IT support. to your location
  • 30-40% Lower Cost vs the OEM
    • Park Place provides cost-effective data center maintenance solutions​, without compromising service quality and SLA contracts.
  • The Industry’s Only First-Time Fix™ ​Guarantee
    • If a return trip is needed to fix the same issue on the same device within 5 days, you get one month of support on the device free.
  • Support in 170 Languages​
    • Wherever you are, Park Place is there with our multi-lingual customer support (including L3 support).

Next-Gen Data Center Support

Historically, managing your hardware support has been reactionary, time-consuming, costly, and now obsolete. With Park Place you can combine our 3rd party data center maintenance service with our remote monitoring tool, ParkView Hardware Monitoring™ - Providing automation via data center predictive maintenance.
Park Place Hardware Monitoring

Trusted Third Party Data Center Maintenance​

As the global leader in infrastructure support and third party maintenance, we offer an unparalleled service for storage, server and networking equipment.
  • ~180
    Countries serviced
  • 900+
    Spare parts locations
  • 21,500+
    Current customers supported

Central Park Customer Portal

Central Park is an innovative single pane of glass for managing your IT hardware maintenance & monitoring. Key features include:
  • Easy-to-read dashboard of key metrics
  • Service ticket, contract and asset management
  • Multi-account access
  • Ability to designate multiple customer administrators
  • ParkView™ Hub including installation wizard and visibility to monitor devices
  • 24-hour live chat
Access Central Park
"Park Place takes their service responsibility seriously. They are very responsive to hardware alerts and notifications, and to providing the customer with timely support. Their engineers are knowledgeable and willing to provide solutions to improve our existing environment."
Scott Kampen
Transaction Network Services
"I have yet to have a service call that did not get resolved faster than the OEM service on any of my servers."
George Bergeron
Communication Technology Services
"Park Place is extremely easy to work with. I rate Park Place as one of the easiest vendors to work with. Park Place delivers the most consistent, excellent customer service of any vendor I have ever worked with!"
Melanie Teeters
Tarrant County College District
man carrying out data center support

First-Time Fix™ Guarantee

Our data center maintenance plan includes a First-Time Fix™ Guarantee. If we don’t resolve your hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device - That could mean a free month of support for your storage, server or network device.
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engineer abiding by data center maintenance contract

Global Service Delivery​

A worldwide team of 500+ professionals providing 24/7 support for 124,000+ data centers in 190 countries.​
  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​
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agreement for cheaper support

The sooner you switch, the more you’ll save!

If you switch your hardware maintenance to Park Place after your initial warranty with the OEM expires, it could save you 30-40% compared to the original equipment manufacturer.
  • One partner for all your devices, no matter the vendor
  • Remote monitoring support
  • First-Time Fix™ Guarantee
  • Our service doesn’t have an expiration date. We’ll support your IT infrastructure as long as necessary.
Learn More
man carrying out data center support

First-Time Fix™ Guarantee

Our data center maintenance plan includes a First-Time Fix™ Guarantee. If we don’t resolve your hardware issue on the first visit, we’ll credit you for one month of maintenance (and monitoring if applicable) on that device - That could mean a free month of support for your storage, server or network device.
Learn More
engineer abiding by data center maintenance contract

Global Service Delivery​

A worldwide team of 500+ professionals providing 24/7 support for 124,000+ data centers in 190 countries.​
  • 170 languages supported
  • 24/7 L3 support
  • The world’s largest team of field engineers​
Learn More
agreement for cheaper support

The sooner you switch, the more you’ll save!

If you switch your hardware maintenance to Park Place after your initial warranty with the OEM expires, it could save you 30-40% compared to the original equipment manufacturer.
  • One partner for all your devices, no matter the vendor
  • Remote monitoring support
  • First-Time Fix™ Guarantee
  • Our service doesn’t have an expiration date. We’ll support your IT infrastructure as long as necessary.
Learn More

Engineer Expertise

Looking for an experienced data center maintenance technician? We employ a comprehensive team of badged field service and advanced L3 engineers who have an average of 15+ years of direct OEM experience with storage, server and network hardware. Our field engineers are located in cities around the world and can be on-site at your facility within 4 hours. So no matter where your infrastructure equipment is located, we will be there to help!
  • 600+
    Global Professionals
  • 15+
    Years Average Experience
  • 150K+
    Service Calls 2021
Featured Case Studies
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Frequently Asked Questions